Cancellation policy

War Battle Games – Store Policies

Order Cancellation

You may cancel any order before it has been fulfilled or shipped.
To cancel, simply visit your order details page and select Cancel Order.

Free Shipping

Orders over $45 qualify for Free Shipping within the USA Territory.

Preorder Policy

Products marked as PREORDER are items that have not yet been released.
We display the expected Release Month/Day in the product title and description. Preorder items are reserved for you and will ship once War Battle Games receives the new release merchandise.

If our vendor’s preorder stock arrives damaged, defective, or delayed, we will notify you only if your order cannot be shipped within 7 business days after the release date.
In this situation, we may:

  • Temporarily place your order on hold until new units arrive, or

  • Issue a refund if the product becomes unavailable

If your preorder has not shipped yet, you may cancel it at any time for a full refund.

In-Store Pick-Up

Most items are available for Same-Day Pickup.
Please check our Google Maps listing for current store hours.

Store hours vary weekly, so we strongly recommend verifying the daily schedule on Google Maps.

  • Preorder items will be available for pickup on or after their official release day.

  • Apple Maps may not display updated store hours—Google Maps is recommended.

Shipping Insurance

  • All USPS Ground Advantage shipments include $100 insurance for online purchases.

  • Some orders—such as books—may ship via Media Mail, which does not include insurance.
    If you wish to upgrade shipping, please contact us or use the checkout shipping options provided.

Extended Holiday Return Window

War Battle Games offers an extended return period for holiday purchases.

Items purchased between November 20 and December 10 may be returned or exchanged until January 15, giving gift recipients extra time after the holidays.

Manufacturer’s Warranty

Some products may be covered under a manufacturer’s warranty.
Depending on the item, returns or replacements may be handled either through War Battle Games or directly with the manufacturer.
Please contact us and provide clear images so we can help guide you through the process.

Customer Support

Our Online team is available Monday to Friday, 10 AM – 5 PM (Pacific Time) via email or online chat.

Website Chat:
Visit warbattlegames.com, open the chat window, provide your order number, and tell us how we can help.
If our automated system cannot answer your question, a trained team member will respond during business hours.

Email: wbgamesusa@warbattlegames.com

Phone Text (USA): 657-551-7556